You can use the Subscription Search feature to assist your customers with various issues concerning their orders, including:

  • Canceling subscriptions.
  • Updating billing information for future subscription billings.

To look up subscriptions with the Subscription Search feature:

  • If you know any of the following identifiers, you can run a direct search for the subscription: subscription ID, original order ID, or rebilling order ID. Make your selection from the Lookup list, enter the required ID, and then click Lookup.
  • For more general searches than the ones above, use any combination of the search criteria in the lower portion of "Search and Filters", such as filtering by subscription status, customer details, product ID, and a range of order dates. Click Search to run your search.

Managing Your Customers' Subscriptions

To cancel a subscription:

  1. On the page showing subscription details, click Cancel Subscription.
  2. Enter a comment.
  3. Click Submit. The subscription is canceled, and a subscription cancellation email is automatically sent to the customer.

To update customer billing information for future subscription billings:

  1. On the page showing subscription details, click Billing Change.
  2. Enter the changes for billing information.
  3. Click Submit.